Jewels Urban Escapes is our family holiday apartment. We are very proud to be able to share it with you, and we ask that you treat it as your own home during your stay. Please read through the following terms and conditions of the holiday rental before making a booking.
REPRESENTATIONS
All information in respect of the Property contained in the Owner’s advertising material is believed to be correct at the time of publication; however, all details are subject to change by the Owner without notice.
The Guest acknowledges that the Owner has used their best endeavours to describe the property in good faith. The Owner will not be liable to or make refunds to Guests who are not satisfied with the accommodation they have booked.
LICENCE NOT A TENANCY
Guests are granted a limited permission to occupy the property for holiday purposes. This is NOT a residential tenancy agreement under the residential tenancy legislation, and failure to comply with the Guest’s obligations in the terms and conditions may result in termination of permission to occupy the property and eviction.
The Owner may, at any time and for any reason, terminate the holiday booking by issuing written notice to the Guest, which will be effective immediately. The Guest acknowledges the Owner will not be liable for any direct or indirect loss or damages which may arise as a result of, or in connection with, such termination.
DEPOSIT
A deposit is required to hold your booking for the dates requested at the following rates.
- Accommodation booked more than 30 days in advance: 50% of the total tariff is required
- Accommodation booked between 29 – 15 days in advance: 50% of the total tariff is required before booking is confirmed.
- Accommodation booked 14 days in advance: 100% of the total tariff is required before booking is confirmed.
FINAL PAYMENT
Full and final payment for the holiday booking is required at least 14 days prior to arrival. If full and final payment has not been received by this date, the Owner and/or the Booking Agent reserve the right to cancel the booking without notice, and the Guest will forfeit any monies paid by them in advance to the Owner.
CANCELLATIONS AND AMENDMENTS
The deposit is fully refundable if written notice of cancellation is received by the Owner more than 14 days prior to the arrival date. Where notification of a cancellation is received less than 14 days in advance of the arrival date, no refund will be given, and the full tariff will be forfeited.
Cancellations and amendments are required to be in writing. If the Owner and/or Booking Agent is able to rebook any of the nights subject to the cancelled booking, a refund will be given for these nights.
SIZE OF PARTY
Each apartment has a maximum number of guests:
- Sapphire: 2 guests
- Emerald – 4 guests
- Diamond – 4 guests
UNDER NO CIRCUMSTANCES ARE PARTIES, FUNCTIONS, OR SOCIAL GATHERINGS PERMITTED IN THE APARTMENT
The number of guests occupying the property for the holiday must not exceed the number specified above. If for any reason there is a change to the number of guests occupying the property, the owner or Booking Agent must be informed immediately. If approval is given for a change in the number of guests, an additional charge will be payable for each extra guest. In the event that this clause is breached, the owner reserves the right to evict all guests immediately, and payment will be forfeited.
GUEST OBLIGATIONS
Guests are required to look after and take all reasonable care of the property and all the furnishings and equipment included in the property, and to observe the “No Smoking Inside” requirement for the duration of the holiday.
It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left in a clean and tidy state at the end of the holiday.
The disposal of rubbish is the Guest’s responsibility. Please ensure that rubbish and garbage are placed in the rubbish chute.
Any faults, damages, or breakages must be reported to the Owner/Booking Agent as soon as possible.
Guests will be liable for any breakages or damages caused to the property during the guest’s holiday occupation, and all costs of repair and replacement shall be payable upon demand to the Owner. In the event that the property is not left clean and tidy, the guest will be liable for the cost of excess cleaning, which will be charged at a rate of $100 per hour.
KEYS AND FOBS
Should a Guest lose or require additional keys, a fee of $300.00 will be payable.
NOISE
Guests and their visitors must not create noise which is offensive to neighbours, especially between 10pm to 8am and during arrival and departure at any time throughout the occupancy. Offensive noise may result in termination of permission to occupy the property and forfeiture of any monies paid to the Owner. Any costs incurred by the Owner as a result of the Guest’s noise will be billed to the Guest.
The Owner is not liable for any disturbance, noise, or inconvenience that the Guest may experience from neighbours of the Property or for any other reason, including any nearby renovation or building work or roads (as applicable).
NOISE PENALTY
If a security guard or police attend the property to deal with a noise complaint, or where a complaint has been received from the neighbours during or after your stay, the Guest will be charged a fine of $500.
NO SMOKING
Smoking inside or on the balcony at Jewels Urban Escapes is strictly prohibited. If evidence of smoking inside the room is found, we have a strictly enforced fine of $300. No exceptions.
NO PETS
Sorry, we are unable to accommodate pets at Jewels Urban Escapes. No exceptions.
MINORS AND SCHOOLIES
We do not accept schoolies reservations or bookings from anyone under the age of twenty-one (21).
CHILDREN
Children are very welcome at Jewels Urban Escapes. Children must be supervised at all times, especially around fencing, pools, stairs, balconies, and cleaning chemicals. The Owner is not responsible for any children staying at or visiting the apartments.
CHECK-IN & CHECK-OUT TIMES
Unless arranged in advance with the Booking Agent, check-in time is 3pm, and check-out time is 10am. The reason for the 10am check-out is because it takes time to clean the apartments so the next guests can enjoy a clean and tidy apartment. Failure to depart at 10am will result in a fee of $200 per 3-hour block.
LINEN & TOWELS
Unless otherwise stated, the accommodation includes the supply of all linen. This includes pillows, continental quilts, bed sheets, bath towels & bath mats, and tea towels.
INSURANCE
Guests are advised to take out comprehensive holiday cancellation insurance to cater for any unforeseen circumstances.
LIABILITY
The Owner accepts no liability for any injury, illness, loss, or damage of any kind, howsoever caused, sustained by the Guests and/or Visitors resulting from their use of the Property pursuant to this agreement as a consequence of events or actions that are outside the reasonable control of the Owner, including Force Majeure. Liability for any loss or damage sustained by Guests or visitors, including personal injury, is otherwise excluded to the extent permitted by law.
Under no circumstances will the Owner be liable for any loss or damage to the property of the Guests and/or Visitors, howsoever caused. All property of the Guest and/or Visitors, including without limitation personal belongings, baggage, vehicles, are the risk of the Guest and/or Visitor at all times.
The Guest agrees to indemnify the Owner against any claims, demands, proceedings, liabilities, costs, charges, expenses, loss, and damage which may be suffered by the Owner as a result of the breach by the Guest of the terms of this agreement or as a result of any act or omission, neglect or default of the Guest during their stay in the Property.
DEFINITIONS
- Deposit means money payable to secure the holiday booking.
- Force Majeure means an act, omission, or circumstance over which the Owner could not reasonably exercise control, and includes, without limitation:
- (a) an act of God, fire, flood, tornado, hurricane, or any other form of inclement weather, or conditions resulting from inclement weather; or
- (b) explosion, concussion, collision, radiation, act